Frequently Asked Questions

Most Popular
How do I create my Betcha account?

Click on the SIGN UP button, which you’ll find in the upper right-hand corner of the landing page.

Next, fill in the required fields.

Once that’s done, we’ll send you a link via email.

Click on the link to verify your email address and that’s it – your account is now fully active.

What should I do if I have forgotten my password?
You’ll need to create a new password, which is easy. Hit the ‘LOGIN’ button and click on ‘FORGOT PASSWORD?’. Enter your email address in the empty field and we’ll send you instructions and a link that will prompt you to enter a new password. That’s it! Alternatively, you can always get hold of our super helpful customer support team via Live Chat (on our site) or drop them an email at support@betcha.world – our warriors will sort you out in no time.
I am a new customer, but my withdrawal is not available. why?

As a new customer, if you find that your withdrawal option is not available, it is likely due to the verification procedure not being completed. It applies to other Betcha withdrawal issues as well. To successfully verify your account, please follow these steps:

Would you like to know how to verify your account?

You can visit the Profile > Verification page to verify the profile

Select below “Type Documents”

Selfie with above mentioned document (Passport / ID)

In certain cases for the purpose of recovering a lost account or confirming your identity in a lawful manner, you might be required to provide additional information in the form of a selfie with the document used for verification.

Passport / ID card (both sides)

Please note that the Compliance team reserves the right to request any document they might need.

You can use one of the following documents to verify your identity:

International passport

Driving license ( both sides )

Voter’s Card - EPIC Card ( both sides )

Tax ID Card - PAN Card ( both sides )

National ID card - Aadhaar Card ( both sides )

Confirmation of the address of residence

​You can use one of the following documents to verify your address:

Utility bill ( electricity, water, gas or rent bill )

Council tax, municipality bill or government tax letter

Tenancy agreement

I uploaded all the required documents. How do I know that my documents are approved and my account is verified?

To check the status of your uploaded documents, you need to go to your account settings, then to Personal Data -> Verification, where you can find the documents’ status and a note.

Account verification time may vary - there are some procedures needed to follow up. Our documents department will check your documents and, if everything matches, then they will verify you as quickly as possible.

How long will it take to verify my account?

TThis procedure is individual for each account. Usually, it takes no longer than 24 hours in case you provided all the required documents in proper quality.

Every betting account takes its own time for verification. Please kindly be patient until our documents department reviews your documents and approves your account.

How to deposit on Betcha?

If you are eager to find out how to deposit Betcha, check out the below-listed directions:

-Open the Betcha website or on your mobile device;

-Log in to your account or sign up for a new one;

-After successful Betcha login click on the option “Deposit”;

-Look through all available payment methods and choose the one you like most of all;

-After that, a lot depends on the chosen method. However, you should follow the on-screen directions and you’ll easily top up your account.

Now, when you know how to deposit money in Betcha, you can follow these directions, top up your account, and start placing your bets. If you still have questions, check the Betcha How to Deposit page.

Are the games fair?
Absolutely! Many of our games are Fair. In addition, Betcha is licensed by SoftGaming which guarantees the fairness of our other games. They’ve also issued us with a certificate that validates our Random Number Generator. In other words, this verifies the statistical randomness of the generated numbers to ensure fairness for our players.
How do I create my Betcha account?

Click on the SIGN UP button, which you’ll find in the upper right-hand corner of the landing page.

Next, fill in the required fields.

Once that’s done, we’ll send you a link via email.

Click on the link to verify your email address and that’s it – your account is now fully active.

What should I do if I have forgotten my password?
You’ll need to create a new password, which is easy. Hit the ‘LOGIN’ button and click on ‘FORGOT PASSWORD?’. Enter your email address in the empty field and we’ll send you instructions and a link that will prompt you to enter a new password. That’s it!

Alternatively, you can always get hold of our super helpful customer support team via Live Chat (on our site) or drop them an email at support@betcha.world – our warriors will sort you out in no time.

Why do I need to verify my account?
Verification of the Betcha account is required to confirm that the player is older than 18 years and to prevent fraud in the gaming/betting process. If you wish to withdraw any sum of money from your Betcha account, you need to verify your account first.
Can I have more than one account?
No, it is only allowed to open one account during your lifetime, even if an old account is closed down, you would have to request this one to be reopened as no new accounts can be created for one player.
Can I change my registered email address?
No. Unfortunately it's not possible to change your email address.
How to deposit on Betcha?

Follow the below given steps to make deposits on Betcha:

- Open the Betcha website or on your mobile device;

- Log in to your Betcha account or sign up for a new one;

- After successful Betcha login, under Cash section, click on the option “Deposit”;

- Look through all available payment methods and choose the one you like the most;

- After that, a lot depends on the chosen method. However, you should follow the on-screen directions and you’ll easily top up your account.

Now, when you know how to deposit money in Betcha, you can follow these directions, top up your account, and start placing your bets. If you still have questions, check the Betcha How to Deposit page.

What Is the Minimum deposit amount on Betcha?
Please note that the minimum deposit amount for this method is $11.11, and the maximum is $11,117.05.
How to deposit using Crypto on Betcha?

Follow the below given steps to make deposits on Betcha using Crypto:

  • Open the Betcha website or on your mobile device;
  • Log in to your Betcha account or sign up for a new one;
  • After successful Betcha login, click on the “Deposit” button on top right corner;
  • Select the desired Crypto Currency you wish to deposit;
  • A depositing QR code will be generated based on your currency selection. Scan the QR code from any Crypto wallet and proceed with the payment (Transfer charges may vary on the choice of wallet )
  • Depositing time may vary on the chosen method. However, you should follow the on-screen directions and you’ll easily top up your account.

Now, when you know how to deposit money in Betcha, you can follow these directions, top up your account, and start placing your bets. If you still have questions, check the Betcha How to Deposit page.

How to deposit on Betcha using Fiat Currency - UPI ?

Follow the below given steps to make deposits on Betcha:

  • Open the Betcha website or on your mobile device;
  • Log in to your Betcha account or sign up for a new one;
  • After successful Betcha login, click on “Deposit” button to add the real money
  • Enter the amount, add the bank name & click on the “Deposit” button at the bottom.
  • Scan QR code to pay through the UPI & Pay
  • After successful payment, enter the 12-bit reference number & Submit
  • Follow the on-screen directions and top up your account easily.

Now, when you know how to deposit money in Betcha, you can follow these directions, top up your account, and start placing your bets. If you still have questions, check the Betcha How to Deposit page.

I have a Betcha deposit problem — what to do?

Your deposit may be declined because of technical issues, internet problems, incorrect payment credentials. In this case, just wait for a couple of minutes and repeat the operation. If your favorite payment service is not available, you can opt for another one.

In any case, you can always contact our support team, which is available 24/7

Why is my deposit being declined?
The deposit can be declined due to various reasons - technical issues on the deposit method side, problems with an internet connection, mistakes in payment credentials, or other reasons. Please, wait for some time and try to place your deposit again. If the problem remains - contact our support team.
What are the accepted payment methods?
Betcha supports the most popular payment methods. This includes deposits via Debit Card, Net Banking, Astropay, Skrill, Neteller, UPI, PhonePe, IMPS, and Crypto.
How to make withdrawal on Betcha?

Follow the below given steps to make withdrawal on Betcha:

- Once you login to your Betcha account, click on your profile button;

- In the dropdown, go to the ‘Cash’ section, and select ‘Withdraw’;

- Look through all available payment methods and choose your preferred mode of currency;

- Now enter a wallet address and select ‘Withdraw’.*

*Please note that all cryptocurrency transactions involve a network fee, which is a small amount paid to process the transaction. This fee is typically covered by the user when depositing crypto and by Betcha when withdrawing. Common cryptocurrencies with network fees include Bitcoin (BTC), Ethereum (ETH), and Tron (TRX).

What Is the Withdrawal Time Frame on Betcha?

Monday-Friday: 7-8 am UTC, 11-12 am UTC, 2-3 pm UTC;

Weekend: 2-4 pm UTC.

I have made a withdrawal, but it is still not approved and has the status "Pending".
Betcha withdrawal time may vary depending on the mode you pick. So we request you to wait while the withdrawal is in progress. Withdrawal via NetBanking may take up to 48 hours, and other payment systems may take up to 15 minutes. If your Betcha withdrawal is pending even after the stipulated time, we request you to get in touch with Betcha customer support.
Why can't I withdraw bonus bet winnings?
It is not possible to withdraw winnings as long as you have an active bonus in your account - you need to fulfill the bonus terms and conditions to complete the Betcha withdrawal successfully.
What is the Betcha minimum & maximum deposit amount?

In the effort to provide an enjoyable, reliable and easy to use service, we're happy to inform you that Betcha does not have minimum or maximum deposit limits for any cryptocurrencies.

You are completely free to send as little as you wish, taking into consideration that it will cover the sending fee that your wallet imposes.

In the same way, there are no maximum limits imposed, so you can deposit as high as you can afford to spend. If you're considering depositing a large amount, please ensure beforehand that you are permitting that amount to be spent on gambling. Make sure to gamble responsibly!

Also please note that there are no fees for depositing that are imposed by Betcha. All such fees are handled from the sender's side, which would be your wallet/exchange service.

For any specific inquiries, our live support team is always at your disposal. 😊

What is the Betcha minimum & maximum withdrawal amount?

Like any other site, Betcha has its own limits for withdrawals. Those limits are different for each cryptocurrency that we support.

Of course, limits are something that can be changed from time to time but at any point, you can check those limits by yourself. If you have balance on your account, simply click on the Wallet page on top of your screen and open the Withdraw tab.

Withdrawal Requirement: To be eligible for withdrawal, users must wager 100% of their deposit amount. For example, if a user deposits $100, they must spend $100 before withdrawing any amount. This applies to each deposit made.

Withdrawal limits: To provide flexibility while ensuring a secure withdrawal process, we have established withdrawal limits, which are Daily Limit: €1,000 Weekly Limit: €2,500 Monthly Limit: €10,000

If you need any further clarification, feel free to contact to our 24/7 Customer Support team. 😊

How to get offers and bonuses on making deposits on Betcha?

At Betcha, you have a few options to choose from: Welcome Bonus and Promotions for regular users. If you have just registered at Betcha, you can get a Casino Welcome Bonus after you make your first deposit. Once you sign up for Betcha and deposit funds, you’ll get a chance to receive a bonus offer. You’ll get your bonus automatically after you make your first deposit. In case of any troubles with the bonus, just contact our customer support.

If you are a regular user, you can also benefit from an array of Betcha promotions. So far, Betcha regular promotions include:

Cashback;

Casino Tournaments;

You can always find the actual information about all promotions available in the Promo section.

I made a deposit but didn't receive any bonus.

If you used the bonus link to register your account, please wait for at least 24 hours for the amount to be credited.

If the bonus link was not used to register, please contact the Betcha support team to request a bonus.

I want to cancel my bonus. Can I do it?
Yes. It is possible to cancel the bonus if you have not started to fulfill the conditions for wagering the bonus.
What Sports Promotions are available to me?
Check for promotions in the Promo section on the Betcha website.
How can I check & use Referral or Affiliate programs?

Extra funds are always a good thing to have, especially after a bad session. Now, simply by referring other people to our site, you will earn a percentage of every bet they make.

But first, you need to create an affiliate campaign and your own campaign code.

Step 1: Visit Betcha's Website:Go to the Betcha homepage.

Step 2: Access the Affiliate Registration Page:Click on the "Affiliate" button located in the footer of the website, or Click on the "Affiliate" option from the Menu bar located in the top left section of Betcha's homepage.

Step 3: Fill Out the Application FormYou will be directed to a registration form. Complete the form by filling in all the required details.

Step 4: Submit Your Application: Once you have filled out the form, submit your application.

Step 5: Await Confirmation: Our team will review your application. You will receive a confirmation email once your application has been approved.

For any further assistance, feel free to contact our support team.

NOTE: Our standard commission is 20%, but the amount you will receive depends on the house edge of the games your referrals are playing, as well as the amount wagered on those games. You can see the exact formula for online casinos under the Commission tab on your account.

Of course, once we notice that you are bringing a lot of people to our site, we will make it worth your while by increasing your affiliate commission percentage.

I am trying to play casino / live casino / virtual games, but I get an error.
Please contact the Betcha support team and provide a screenshot of the error you are getting
I won, but the winning money was not credited to my account.
Please contact the Betcha support team and provide a screenshot from your history where the date and time of the rates can be seen as well as their amount.
I want to get cashback at the Live casino. What do I need to do?
To get the compensation, you must get in touch with the Betcha helpline 24/7. Betcha contact access is available via live chat, and you can write your concern with the title «Refund in Live Casino», indicating your game account number.
Is Betcha safe?
Yes, Betcha is safe. It is one of the best online betting companies. You can even check online Betcha review(s) for positive feedback from players and experts in the industry.
How to delete a Betcha account?
To delete your Betcha account, simply contact customer support, and they will assist you with the process.